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terms and conditions

These Terms and Conditions (hereinafter called “Conditions”) govern the 1865 Privilege Programme (hereinafter called “1865” or “Programme”) operated by or on behalf of Langham Hotels International Limited (hereinafter called “LHI” or “We”) and the relationship between LHI with members (hereinafter called “Members” or “You”) of the Programme (hereinafter called “Membership”). Membership of the Programme is subject to these Conditions and their amendments and modifications made by LHI from time to time without prior notice. LHI reserves the right to amend or modify these Conditions or to change, replace, suspend, cancel or discontinue any Programme benefits, services, rewards, rules and regulations at its discretion at any time without any prior notice to Members. By using your 1865 Privilege Card or Card Number to redeem benefits and services associated with the Programme, you agree that:

  • you have read, understood and accepted these Conditions;
  • you are eligible for Membership; and
  • you consent to LHI processing your personal data, in accordance with the personal data and privacy policy set out in Section 3.
  • When you are accepted by us to be the Member of the Programme, you will be assigned a 1865 membership number along with details of programme benefits and a list of participating hotels, resorts and residences (collectively hereinafter referred as the “Properties”).
  • Membership is complimentary and is available only to individuals, not to companies, partnerships, associations, groups or other entities. You may not have more than one membership or any form of joint membership. It is your responsibility to ensure your eligibility and you will indemnify LHI agaliabilities, costs, claims, and/or expenses incurred for any breach of this provision. LHI may refuse Membership without giving a reason.
  • Upon successful enrolment, Members automatically receive the 1865 welcome letter along with 1865 membership number and profile login password via email.
  • Any Membership applicant who is currently 1865 Member or has been 1865 Member in the past twelve (12) months, his/her Membership application shall not be considered or accepted by us.
  • Membership entitles members to benefits and services according to entitlements as described on 1865 Privilege website and relevant further information within these terms and conditions.
  • Membership of the 1865 and membership cards are not transferrable and may only be used by the registered member. Membership cards remain the property of LHI and must be returned upon request.
  • You may cancel your Membership at any time with written notification to the Hotel and by enclosing your 1865 Privilege Card (if any) cut in half. Cancellation is immediately effective upon receipt of your cancellation request and all membership entitlements will be forgone upon such cancellation.
  • LHI reserves the right to discontinue the 1865 membership of any Member who is found to be using the Programme in a manner inconsistent with the Terms and Conditions or intent of the Programme or any portion of the Programme. LHI also reserves the right to discontinue membership of any Member who amanner inconsistent with the spirit of the 1865 Privilege Programme. Discontinued membership will result in the loss of all membership entitlements.
  • Any Member who has not stayed at an 1865 Privilege participating hotel at least once in 12 consecutive months may be removed from the list of active Members and if so, is subject to forfeiture of all benefits and services. A Member may reactivate his or her account by any means that LHI may establish.
  • 1865 Privilege digital membership card is downloadable at 1865 member site. 1865 Privilege physical membership card (except for Explorer and Chelsea Voyager tiers) will only be sent on request and issued within six to eight weeks after request is received.
  • Unless otherwise stated, all benefits available to Members through the Programme are subject to availability and certain benefits may be excluded from certain volume room night agreements.
  • Unless specified otherwise at the time of check-in, airline miles will be awarded to the Member’s preferred airline frequent flyer programme account for stays where the Member pays an eligible rate.
  • A qualifying stay is defined as the total number of consecutive nights spent at one property, whether or not a member checks out and checks back in. A back-to-back booking will therefore be counted as one stay only.
  • Qualifying stay/room night-count can only be accumulated by the member, any affiliating rooms made under the same reservation by the member will not be considered as additional qualifying stays/room nights.
  • All benefits are restricted to registered 1865 members only and on a per room basis. Only one set of member benefits will be provided should there be two or more 1865 members sharing the same room.
  • Valid credit card information must be provided to facilitate settlement of hotel bills and entitlement of certain member benefits. Unless specified otherwise at the time of reservation or check-in, Langham Properties and Langham-affiliated hotels will use the credit card information provided by Me1865 for bill settlement purposes.
  • LHI reserves the right to add, modify, delete or otherwise change any of the terms, conditions, benefits and services pertaining to the Programme at its sole discretion, at any time and without prior notice.
  • 1865 Privilege Card is a guest recognition membership card and is not a credit card.
  • All interpretations of the Programme’s Terms and Conditions shall be at the sole discretion of LHI.
  • Explorer level: Eligible applicant who has been accepted by LHI as Member of the Programme.
  • Gateway level: You are eligible for 1865 Gateway membership if you have stayed at Langham Hotels or LHI’s affiliated hotels at least three (3) qualifying stays or nine (9) qualifying nights in a calendar year.
  • Voyager level: You are eligible for 1865 Voyager membership if you have stayed at Langham Hotels or LHI’s affiliated hotels at least five (5) qualifying stays or fifteen (15) qualifying nights in a calendar year.
  • Chelsea Voyager level: An exclusive tier for Chelsea Hotel, Toronto guests. Stay at the hotel fifteen (15) qualifying stays or forty five (45) qualifying nights in a calendar year.
  • Destiny level: 1865 Destiny membership is reserved for Voyager/ Chelsea Voyager members who show the highest level of commitment. This membership is offered by invitation at the sole discretion of LHI.
  • Every effort will be made to invite guests to join 1865 Privilege when the above targets are met. However, we ask that you inform us if you have reached these targets and not yet been invited to join the Programme.
  • The Programme will not recognise number of stays offered on a complimentary basis or generated from airline crew accounts or room sharers.
  • Long-stay agreements are generally specifically contracted for extended periods; hence, certain 1865 benefits may not apply.

  • *A calendar year is considered as 1st of January until 31st December in each year.
  • We are a member of the Langham Hospitality Group and our group’s Privacy Policy can be accessed here.
  • These Terms and Conditions and the relationship between 1865 Members and Langham Hotels International Limited are governed by, and shall be construed in accordance with, the laws of Hong Kong SAR.
  • “Langham Properties and LHI’s affiliated hotels” include all 1865 Privilege participating hotels. Please check the LHI website for details.
  • Members shall indemnify and hold harmless LHI, its officers, directors, employees and agents (collectively "Representatives") from and against any and all liabilities, damages, losses, expenses, claims, demands, suits, fines or judgements (including, without limitation, any reasonable legal fees, costs and related expenses) incurred or suffered by LHI and its Representatives as a result of any claims or proceedings brought by any third party, arising out of or in connection with any breach of obligations hereunder or negligence or wilful misconduct on the part of a Member.
  • In the event of any inconsistency between the Chinese and English versions, the English version shall prevail.