As a Gateway member, you can enjoy a variety of personalised services and amenities, on top of a wealth of exclusive member benefits and special offers.
Please quote your membership number when making your reservation, whether with your travel advisor or directly with the hotel. It is important that we have this information beforehand to better accommodate your needs.
We know how comforting a hot bath and fresh sheets can feel after a long flight. That's why we prepare your room well in advance and expedite the registration process, so you don't have to go through the normal check-in procedure when you arrive.
To alleviate the pressure of catching a last-minute flight, you may bypass routine check-out procedures and leave the hotel at any time before the assigned departure hour. Just let us know and we will check out your room status under your preferred charging method and send you the folio on the same day.
We know that business meetings can sometimes run late. Or you might want to do some last-minute shopping. Hence, upon your request, we'll gladly extend your check-out time to 4pm (subject to room availability).
1865 members are automatically granted priority status
whenever there is a waitlist for rooms at any of our hotels.
Informed about your preferences, we can tailor our services to enhance your stay by delivering on your specific needs - from your preferred room type and location, to your requested pillow type. And because your needs may change over time, you may regularly update your preferences by accessing your personalised account, or by getting in touch with an 1865 Ambassador at any of our hotels.
Fresh fruit and bottled water will be delivered to your room upon your arrival, so you can refresh yourself before attending to business or settling in.
Complimentary In-Room Internet Access
Enjoy free in-room internet access throughout your stay, so you can stay on top of your work, and keep in touch with family and friends, without any inconvenience or extra charge.
Complimentary local Newspaper
The morning newspaper is likely an integral part of your daily routine, so we hope our complimentary paper makes you feel more at home.
All 1865 members are entitled to complimentary access to our fitness studio and swimming pool, as we realise it is important to keep the body and mind in shape while on the road.
After each visit of yours, we will automatically credit mileage points to your preferred frequent flyer account. Should you wish to add to or change your frequent flyer account, please access your personalised account. Terms and conditions apply.